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Customer Support Center > Remote Live Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:
A member of our support team will talk with you first to determine the nature of the problem.  

How It Works:

Step 1: 

Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Simply click the Start Session button.  

Step 2: 

You are prompted to download a small virus-free plug-in.  

Step 3: 

With your permission, your support representative can view your screen and share control of your mouse and keyboard.  

Step 4: 

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

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